Disclaimer

Last updated: December 7, 2025

General Information

The information provided by KohaSupport (“we”, “us”, or “our”) on kohasupport.com and related services is for general informational purposes only.

All information on the site and services is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site or our services.

Website Content Disclaimer

No Professional Advice

The content on our website does not constitute professional advice. Always seek the advice of qualified professionals regarding specific library management, technology implementation, or data management questions.

Third-Party Content

Our website may contain links to third-party websites or services that are not owned or controlled by KohaSupport. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Koha Software

Koha is open-source software maintained by the Koha community. KohaSupport provides hosting, implementation, and support services for Koha but is not the developer or maintainer of the core Koha software.

Service Disclaimer

Availability

While we strive to provide reliable services, we do not guarantee uninterrupted or error-free service. Services may be temporarily unavailable due to:

Data Backup

While we maintain regular backups of client data, clients are responsible for maintaining their own backup copies of critical data. We recommend:

Migration Services

Data migration services are provided on a best-effort basis. While we take extensive precautions to ensure data integrity during migration:

Technical Disclaimer

AWS Infrastructure

Our services are hosted on Amazon Web Services (AWS). Service availability and performance are subject to AWS infrastructure availability. We are not liable for AWS service disruptions beyond our control.

Software Updates

Koha software updates are applied to maintain security and functionality. While we test updates thoroughly:

Browser Compatibility

Our services are designed to work with modern web browsers. We support:

No Warranties

Our website and services are provided on an “as is” and “as available” basis, without guarantees of uninterrupted availability, complete accuracy, or fitness for a particular purpose.

Limitation of Liability

To the maximum extent permitted by law, KohaSupport will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services.

Data and Privacy Disclaimer

Client Data

As a data processor, we process client library data according to our Data Processing Agreement (DPA). Clients retain ownership and control of their data.

Privacy Policy

Use of our services is subject to our Privacy Policy and GDPR compliance documentation. Please review these documents for information about data collection and use.

Security Measures

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Content Accuracy

Knowledge Base Articles

Articles in our knowledge base are provided for educational purposes. While we strive for accuracy:

Documentation

We make reasonable efforts to keep documentation current, but Koha software changes frequently. Always verify procedures against current Koha documentation.

Examples and Screenshots

Code examples and screenshots are illustrative. Your specific implementation may differ based on:

Third-Party Services

Integrations

Our services may integrate with third-party services (e.g., Z39.50 servers, payment gateways). We are not responsible for:

Links to external websites are provided for convenience. We do not endorse or assume responsibility for external content.

Support and Training

Support Expectations

Any support timelines or service expectations depend on the service purchased or separately agreed in writing.

Training Materials

Training materials are general guidelines. Specific library needs may require customization. Training effectiveness depends on:

Testimonials and Case Studies

Client Testimonials

Testimonials reflect individual experiences. Results may vary based on:

Case Studies

Case studies describe specific implementations. Your results may differ based on unique circumstances.

Changes to Disclaimer

We reserve the right to modify this disclaimer at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the updated disclaimer.

Last Revision Date: December 7, 2025

Governing Law

This disclaimer is governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Contact Us

If you have questions about this disclaimer, please contact us:

KohaSupport
Email: [email protected]
Website: https://kohasupport.com/contact/

For complete legal information, please review:

KohaSupport