Disclaimer
Last updated: December 7, 2025
General Information
The information provided by KohaSupport (“we”, “us”, or “our”) on kohasupport.com and related services is for general informational purposes only.
All information on the site and services is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site or our services.
Website Content Disclaimer
No Professional Advice
The content on our website does not constitute professional advice. Always seek the advice of qualified professionals regarding specific library management, technology implementation, or data management questions.
Third-Party Content
Our website may contain links to third-party websites or services that are not owned or controlled by KohaSupport. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Koha Software
Koha is open-source software maintained by the Koha community. KohaSupport provides hosting, implementation, and support services for Koha but is not the developer or maintainer of the core Koha software.
Service Disclaimer
Availability
While we strive to provide reliable services with 99.9% uptime, we do not guarantee uninterrupted or error-free service. Services may be temporarily unavailable due to:
- Scheduled maintenance
- Emergency maintenance
- Network issues
- Force majeure events
Data Backup
While we maintain regular backups of client data, clients are responsible for maintaining their own backup copies of critical data. We recommend:
- Regular data exports
- Off-site backup storage
- Backup verification procedures
Migration Services
Data migration services are provided on a best-effort basis. While we take extensive precautions to ensure data integrity during migration:
- Some data formatting may change
- Custom configurations may require adjustment
- Clients should verify migrated data accuracy
Technical Disclaimer
AWS Infrastructure
Our services are hosted on Amazon Web Services (AWS). Service availability and performance are subject to AWS infrastructure availability. We are not liable for AWS service disruptions beyond our control.
Software Updates
Koha software updates are applied to maintain security and functionality. While we test updates thoroughly:
- Updates may occasionally cause temporary issues
- Custom modifications may require adjustment
- We cannot guarantee compatibility with all third-party integrations
Browser Compatibility
Our services are designed to work with modern web browsers. We support:
- Current and previous major versions of Chrome, Firefox, Safari, and Edge
- Older browsers may experience reduced functionality
Legal Disclaimer
No Warranties
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free operation
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KOHASUPPORT, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, use, or other intangible losses
- Damages resulting from unauthorized access to or alteration of your data
- Damages resulting from any other matter relating to the service
Indemnification
You agree to indemnify and hold harmless KohaSupport from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these terms
- Your violation of any rights of another party
Data and Privacy Disclaimer
Client Data
As a data processor, we process client library data according to our Data Processing Agreement (DPA). Clients retain ownership and control of their data.
Privacy Policy
Use of our services is subject to our Privacy Policy and GDPR compliance documentation. Please review these documents for information about data collection and use.
Security Measures
While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Content Accuracy
Knowledge Base Articles
Articles in our knowledge base are provided for educational purposes. While we strive for accuracy:
- Information may become outdated
- Procedures may vary by Koha version
- Local configurations may require different approaches
Documentation
We make reasonable efforts to keep documentation current, but Koha software changes frequently. Always verify procedures against current Koha documentation.
Examples and Screenshots
Code examples and screenshots are illustrative. Your specific implementation may differ based on:
- Koha version
- Custom configurations
- Local requirements
Third-Party Services
Integrations
Our services may integrate with third-party services (e.g., Z39.50 servers, payment gateways). We are not responsible for:
- Third-party service availability
- Third-party data handling practices
- Changes to third-party APIs or services
External Links
Links to external websites are provided for convenience. We do not endorse or assume responsibility for external content.
Support and Training
Support Response Times
Support response times are estimates based on normal conditions. Actual response times may vary based on:
- Issue complexity
- Support ticket volume
- Time of day/week
Training Materials
Training materials are general guidelines. Specific library needs may require customization. Training effectiveness depends on:
- Staff technical proficiency
- Local implementation complexity
- Time devoted to practice
Testimonials and Case Studies
Client Testimonials
Testimonials reflect individual experiences. Results may vary based on:
- Library size and complexity
- Staff training and adoption
- Local requirements and constraints
Case Studies
Case studies describe specific implementations. Your results may differ based on unique circumstances.
Changes to Disclaimer
We reserve the right to modify this disclaimer at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the updated disclaimer.
Last Revision Date: December 7, 2025
Governing Law
This disclaimer is governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Contact Us
If you have questions about this disclaimer, please contact us:
KohaSupport
Email: support@kohasupport.com
Website: https://kohasupport.com/contact/
Related Legal Documents
For complete legal information, please review:
KohaSupport
Transparent and Responsible Service Provider