EU General Data Protection Regulation (GDPR)

Personal Data Protection Policy
KohaSupport

Last updated: January 11, 2022

Introduction

We at KohaSupport are committed to processing personal data securely and respecting the privacy of all individuals whose data we process.

This policy explains how we collect, use, and protect personal data in compliance with the EU General Data Protection Regulation (GDPR).

Data Controller

KohaSupport
Email: [email protected]
Website: https://kohasupport.com

Personal Data We Collect

KohaSupport may process personal data such as:

The exact categories depend on how you use the website or services.

We process personal data under the following legal bases:

  1. Contract Performance: To provide services you’ve requested
  2. Legitimate Interests: To improve our services and communicate with you
  3. Consent: Where you’ve given explicit consent
  4. Legal Obligation: To comply with legal requirements

How We Use Personal Data

We use personal data for:

Data Sharing

KohaSupport may share personal data with service providers reasonably necessary to operate the business and provide services, such as:

KohaSupport does not sell personal data.

International Data Transfers

Where personal data is processed outside your country, KohaSupport will use appropriate safeguards where required by applicable law.

Data Retention

KohaSupport keeps personal data only for as long as reasonably necessary for the purposes described in this policy, including service delivery, legal compliance, recordkeeping, and legitimate business needs.

Your Rights Under GDPR

You have the right to:

1. Access

Request a copy of your personal data

2. Rectification

Correct inaccurate or incomplete data

3. Erasure (“Right to be Forgotten”)

Request deletion of your personal data

4. Restriction

Limit how we use your data

5. Data Portability

Receive your data in a structured, commonly used format

6. Object

Object to processing based on legitimate interests

Withdraw consent at any time (where processing is based on consent)

8. Lodge a Complaint

File a complaint with your local data protection authority

How to Exercise Your Rights

To exercise any of these rights, please contact us:

KohaSupport will respond in line with applicable legal timeframes.

Data Security

KohaSupport uses reasonable technical and organizational measures designed to protect personal data, taking into account the nature of the data and the risks involved.

Data Breach Notification

If a personal data breach occurs, KohaSupport will respond in accordance with applicable law and the circumstances of the incident. Where required, relevant parties will be notified without undue delay.

Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

Changes to This Policy

KohaSupport may update this policy from time to time by posting the revised version on this page.

Data Processing Agreement

For clients using our services to process library patron data, we provide a separate Data Processing Agreement (DPA) that defines:

Contact Us

If you have privacy-related questions, please contact:

KohaSupport
Email: [email protected]
Website: https://kohasupport.com/contact/

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. In the EU, you can find your local authority at: https://edpb.europa.eu/about-edpb/board/members_en

KohaSupport
Committed to GDPR Compliance